Experience
I've spent my career bringing together the creative and practical sides of business. From managing operations and leading teams to developing brands, building websites, and creating marketing strategies, I've learned how to look at the big picture without losing sight of the little details. I bring that experience to every project, helping businesses turn their ideas into something meaningful, functional, and entirely their own.
Creative Director, Humble Beast Media
2023 - 2024
Led creative strategy and execution for client branding, marketing campaigns, digital content, and sales. Directed marketing materials, kept brand messaging consistent, managed client relationships, and mentored the marketing team across several projects at once.
Practice Manager, Michael J. Bass
Plastic Surgery
2021 - 2023
Managed daily operations, staff, scheduling, and patient records while keeping the practice HIPAA compliant. Improved patient satisfaction and referral relationships, coordinated insurance billing, trained staff, and coordinated care between the surgeon and patients.
Owner, Katherine Francis Consulting
2023 - present
I manage branding and web design projects from the first consultation to final delivery. I create custom logos, brand identities, and style guides, build websites around each client’s goals, and provide ongoing updates and maintenance.
Managing Partner, Piper Mountain Webs
2021 - 2023
Managed client acquisition, onboarding, and relationships for the company’s library website services. Developed growth strategies and led virtual training so library staff could manage their own sites.
Emergency Department Technician, Saint Joseph Hospital
2008 - 2011
Supported physicians and nurses with patient care, procedures such as blood draws, CPR, and splinting, and confidential documentation. Trained new team members and handled communications in a fast-paced emergency department.